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Building Better Teams

Teams have become a principal building block of the strategy of successful organisations. The function or disfunction of a team within any a real estate agency can significantly affect the quality of service experienced by the customers engaging in real estate transactions with the agency. 

Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations and the real estate industry is no exception – with high dependence within the agency environment on each team member performing their function to ensure a seamless customer experience. 

In this course, we discuss the foundational knowledge required to build better teams within your service area. Making efforts to understand the complexities of group development and trust will be beneficial not only for small teams within an organisation but for the entire organisation as a whole.

You'll Learn to: 

Understand the value of working within a team within your agency environment.
Recognise the critical role communication skills will play in building and maintaining a team atmosphere with the agency environment.
Promote trust and rapport by exploring your team player style and how it impacts group dynamics.
Identify ways that team members can be involved and grow in a team setting.  
Identify different types of teams.
Build teamwork by recognising and tapping into the twelve characteristics of an effective team.
Recognise the key elements that move a team from involvement to empowerment and how to give these elements to your team.
Develop strategies for dealing with team conflict and common problems.
Understand how action planning and analysis tools can help your team perform better.
Recognise ways in which team functionality impacts customer service delivery.

  • Course Details:
  • Duration -  8 hours (online)
  • CPD Points for Real Estate in WA:  7 Elective CPD points
  • Cost for Real Estate CPD Students:  $179 incl. GST
  • What's included:  personal login giving you access to the course content until 21st December 2018.  Youpersonal login details will be emailed to you within 1 business day.  All course purchases are non-refundable.  You must begin and complete your course in the same calendar year if you wish to claim CPD points for that year.
  • A Certification of Completion will be issued upon completion of the course.
  • Booking Procedure:  To book into this online course go to the booking page via the 'book here' button below and select the online course.  Once your booking is received you will receive full instructions and your login by email within 1 business day.
  • CPD Course Code: Fenton 46

To view all our workshops click here